Do you ship across Australia?

Yes. Car Toys ships Australia-wide using trusted freight partners such as StarTrack, Australia Post, and other courier services to ensure reliable delivery. 

Do you offer international shipping?

Yes, we ship internationally using DHL Express. Please note that international orders may be subject to import duties, taxes, and customs clearance fees depending on your country’s regulations. 

How long does shipping take?

Orders that are in stock are typically dispatched within 1–2 business days. Domestic delivery usually takes 1–5 business days depending on your location. 

How can I track my order?

Once your order is dispatched, you will receive a tracking email with your shipment details. You can also log into your account to check the status of your order. 

Do your products require professional installation?

Yes. Most performance and automotive parts should be installed by a qualified automotive professional such as a licensed mechanic, auto electrician, or specialist installer. 

What if I ordered the wrong part?

If you ordered the wrong product, contact our support team as soon as possible. Returns may be accepted within 30 days if the item has not been opened, installed, or used. 

What is your return policy?

Products may be returned within 30 days of the original invoice date for a refund or store credit, provided the item is unused and returned in its original packaging. All returns require an RMA (Return Merchandise Authorisation) number. 

Are shipping costs refundable?

No. Freight charges are non-refundable unless the item was incorrectly supplied or damaged during transit.